FAQ

Keep Your Tees & Hoodies Looking Fresh with These Simple Care Tips:

• Turn your shirt or hoodie inside out before washing to protect the design.
• Wash in cold water to maintain the quality of the fabric.
• Use a mild detergent to keep your garment soft and durable.
• Tumble dry on low heat or air dry to help your tees and hoodies last longer.

Direct-to-Garment (DTG) Printing

• DTG printing is a modern method that uses inkjet technology to print full-color designs directly onto fabric. Unlike other methods, DTG applies eco-friendly, water-based inks that penetrate the fibers, resulting in soft, high-quality prints that won’t fade or crack over time.

At Coffee Humor, we want you to absolutely love your order! While most of our coffee-themed items are non-returnable, please get in touch with us if something isn't right.

Refund Eligibility:

• Items that are incorrect, damaged, or defective qualify for a full refund.
• Refund requests must be made within 30 days of your purchase.
• To be eligible for a refund, the product must be unused and returned in its original condition.

If you think you qualify for a refund, please reach out to us at serviceteam@coffeehumor.org

Feel free to contact us with any questions about returns at serviceteam@coffeehumor.org

Please note that this refund policy is subject to change at any time without notice.

Shipping Destinations:

Coffee Humor ships to the contiguous 48 states and Washington D.C.

Order Fulfillment:

For in-stock items, unless otherwise noted, our team will pick, pack, and ship your order within 3 business days.

Shipping Time:

Shipping options and costs will be shown at checkout. Once your order is processed, it typically arrives within 2 to 5 business days.

Order Tracking:

You can track your order using the tracking number sent via email at the time of shipment. Please note, for DHL shipments, you may need to adjust browser security settings to view their tracking page.

Shipping Notifications:

We’ll send fulfillment and shipping updates to the email address used for your order as it progresses.

At Coffee Humor, we’re committed to providing top-notch customer service and resolving any issues that may arise. This policy outlines our procedures regarding chargebacks. By making a purchase, you acknowledge and agree to the following:

1. Contact Us First:

• If you experience any issues with your order, we encourage you to reach out to our customer support team.
• Our team is dedicated to resolving concerns quickly and efficiently.
• Open communication often leads to a resolution without the need for a chargeback.

2. Chargeback Fees:

• If a chargeback is initiated without contacting customer support, or is found to be frivolous or fraudulent, we reserve the right to charge a fee to cover administrative costs.
• We will notify you of the fee amount before it’s applied, and it will be deducted from any refund, if applicable.

3. Chargeback Process:

• A chargeback allows you to dispute a transaction through your financial institution.
• Filing a chargeback before contacting our team may delay issue resolution and impact our service quality.

4. Chargeback Investigation:

• When we receive a chargeback notification, we will investigate the transaction, reviewing order details, communication history, and relevant documents.
• Due to bank timelines, this process can take several weeks. We appreciate your patience.

5. Resolution and Refunds:

• If the chargeback is valid, we will comply with the financial institution’s decision.
• If the chargeback is resolved in our favor, any refund will be reversed, and the original transaction reinstated.

At Coffee Humor, we love rewarding our customers with great value. To enhance your shopping experience, we offer the following discount policy:

Promotional Discounts:

We regularly offer discounts on selected products or categories, announced through our website, email, and social media. These can include percentage discounts (e.g., 20% off), fixed amounts (e.g., $10 off), or free gifts with purchase.

Seasonal Sales:

Look out for our special seasonal sales, where we feature amazing discounts and limited-time offers during holidays and festive occasions. Keep an eye on our announcements for these events!

Volume Discounts:

For large orders or bulk purchases, we offer volume discounts to provide extra savings. Contact our customer support team to learn more.

Special Offers:

Occasionally, we’ll introduce exclusive offers, like bundle deals or buy-one-get-one-free promotions. Be sure to stay connected for these exciting deals!

Coupon Codes:

We periodically release coupon codes for extra savings. Enter them at checkout to enjoy discounts on eligible items. These codes may be shared via email, social media, or as part of special promotions.

Terms and Conditions:

• Discounts cannot be combined unless stated otherwise.
• We cannot apply discounts retroactively to past orders.
• Discounts apply only to eligible items during the promotion period.
• Taxes, shipping fees, and extra charges are not eligible for discounts unless specified.
• We reserve the right to modify or cancel any promotion at our discretion.
• In cases of misuse or fraud, discounts may be refused or canceled.
• This policy is subject to change without notice, and updates will be reflected on our website.

Order cancellations or modifications must be submitted in writing within 1 hour of placing your order. After this timeframe, you may be eligible for a refund, exchange, or store credit. Please check our respective policies for more information.

Please note that our cancellation and modification policy does not apply to requests made outside of business hours.